15 Help Desk Engineer Skills For Your Resume

They’re also known for soft skills such as Customer-service skills, Listening skills, and Speaking skills. You can expect to pay around $52,444 per year for a help desk engineer, as this is the median yearly salary nationally. If you’re hiring for contract work or on a per-project basis, hourly rates for help desk engineers in the US typically range between $17 and $35 an hour. The eight most common skills for help desk engineers in 2023 based on resume usage. Escalation occurs when a client’s requests cannot be met by a general assistant or clerk and must be passed on to a manager.

You can gain the qualifications you need to become a help desk technician with the following walkthrough. Senior infrastructure engineers average a higher salary than https://remotemode.net/ the annual salary of help desk engineers. We calculated that 8% of Help Desk Engineers are proficient in Troubleshoot, Help-Desk Support, and Technical Support.

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Desktop support technicians maintain the safety and security of networks, preventing unauthorized access and illegal dissemination of database information. They also handle the software configurations and upgrading the network infrastructure to avoid system downtimes and operational delays. A desktop support technician must have excellent communication and technical skills to monitor systems performance and enhance network navigation. While similarities exist, there are also some differences between help desk engineers and desktop support specialist.

In addition to the tools you’ll have at your disposal on the job, many employers are willing to help facilitate your professional development with training and assistance programs that can help grow your technical expertise. April Osman, owner of IT at Home, says her time working in a help desk role provided opportunities to grow in her career. One of the drivers of that growth came from the knowledge contained in the system guiding her IT department. Modern courses and learning activities in state-of-the-art technologies prepare you for your new career. An extensive video library forms the heart of the training process, supported by an automated Dashboard and Activity Tracking Log and a personal Career Advisor to help you achieve certifications and core competencies.

Provide Technical Assistance

“I credit my previous managers and co-workers for helping me build my skills in order to get where I never thought possible,” Osman says. “Take advantage of your relationship with other departments in the IT sphere,” she urges. “Being in a help desk [role] is a good way to view what other, more intense positions do within the IT field.” It also gives you a chance to either choose to delve further or make a career move elsewhere, Lewis adds.

“Technical knowledge doesn’t always stay relevant, but the ability to quickly research and master new challenges will never go down in value,” explains Nick Teeple, co-founder of  Skyline Servers. Technical knowledge isn’t the only thing help desk engineer you’ll develop at the help desk. Working as a help desk technician can give you the opportunity to gain sought-after soft skills that are critical in the IT field, including communication, critical thinking and prioritization.

Is help desk engineer the right career path for me?

This practice can help you discover in-demand skills employers are currently interested in. You can also join relevant communities and forums to connect with other professionals in your industry. A Desktop Support Specialist is focused on troubleshooting different software packages, hardware devices, and other peripherals. 51.1% of help desk engineers graduate with a bachelor’s degree, and 6.3% of people in this position earn a master’s degree. While most help desk engineers have a college degree, it’s possible to be successful as a help desk engineer with only a high school degree. In fact, our research shows that one out of every six help desk engineers were not college graduates.

• This practice can help you discover in-demand skills employers are currently interested in.
• Here are four ways working as a help desk technician can help prepare you for the IT career of your dreams.
• They’re 2.8% less likely to obtain a Master’s Degree while being 0.6% less likely to earn a Doctoral Degree.
• These are the types of transferrable skills that will stick with you on your journey of climbing the corporate ladder in the IT industry.
• Technical support or tech support are the services provided by any hardware or software company to users.
• An average information engineer eans a higher salary compared to the average salary of help desk engineers.